Privacy Policy

Who I am

FlowMotion Consultancy Limited (“FlowMotion”) is the data controller for the personal data described in this policy. It is registered in England & Wales, company number 14604925, registered office Invision House, Wilbury Way, Hitchin, Herts, United Kingdom, SG4 0TY.

FlowMotion is run by me, Floor Slagter. In this policy, “I” and “me” mean FlowMotion Consultancy Limited.

Visiting this website

My hosting provider records technical information automatically: IP address, browser and device type, the pages requested and the referring source. It is used to serve the site, keep it secure and available, and diagnose faults.

Lawful basis: legitimate interests in operating and securing my website. I do not use this information to identify individual visitors.

When you get in touch

If you email, phone or message me, I use the details you give me (usually your name, contact details, organisation and what you would like to discuss) to reply and, if it goes further, to arrange a conversation and agree terms.

If you use the contact form, or book a call, I receive your name, email address, organisation (if you give it) and message, or the details you give when you book. They are held in my customer, email and scheduling system, Pipelytics, which processes them on my instructions, and I reply from there. The website itself does not store them.

If you ask for a free download, I ask for your name and email address, and I use them to send you the download and to follow up about it. They are held in my customer and email system, Pipelytics, which processes them on my instructions. If you tick the second box, I also send you my monthly letter, Level Up Leadership; you can unsubscribe from any email. I keep your details until you ask me to delete them or unsubscribe. Lawful basis: your consent, which you can withdraw at any time.

Lawful basis: steps taken at your request before entering a contract, and my legitimate interest in responding to enquiries about my work.

Coaching, programmes and team work

When I work with you or your organisation, I keep the information needed to deliver that work: contact details, session notes, and any profiles or questionnaires used, such as Management Drives. What we discuss in coaching is treated as confidential.

I use Fathom (a paid account) to record and transcribe calls, with your agreement, and Management Drives for profiles. I keep profile results until you ask me to remove them.

The detail of how that information is handled, shared with your organisation and retained is set out in the agreement for the work. Where that agreement and this policy differ, the agreement prevails.

Lawful basis: performance of a contract, and legitimate interests in delivering and improving the work.

Cookies and similar technologies

This site uses no advertising pixels. If you accept analytics cookies, I use Google Analytics 4 to understand how the site is used. It records pages visited, time on a page, approximate location from IP address (Google Analytics 4 does not store IP addresses), device, browser, the site you came from, and how you interact with the page.

Analytics cookies, such as `_ga` and `_ga_` followed by an identifier, are set only if you accept them on the cookie banner. If you reject them or ignore the banner, they are not set and Google Analytics 4 does not collect this information.

You can change or withdraw your choice at any time through the ‘Cookie settings’ link in the footer.

Google Ireland Limited and Google LLC process this information on my behalf. Some of it may be transferred to the United States under Google’s data protection terms.

Google Analytics 4 data is kept for 14 months.

The contact, newsletter and booking forms are provided by my customer and email system and include a spam check by Cloudflare, which may process your IP address for that purpose.

Lawful basis for the analytics cookies: your consent.

Who I share it with

• Service providers acting on my instructions, such as website hosting (Vercel), website analytics if you accept analytics cookies (Google), my customer, email and scheduling system (Pipelytics) and spam protection on its forms (Cloudflare). Each is bound by a data processing agreement and may only act on my instructions.
• Your organisation, where it has commissioned the work, and only as agreed in the agreement for that work.
• Professional advisers and authorities, where I am legally required to disclose or need to establish or defend a legal claim.

I do not sell personal data, and I do not share it for anyone else’s marketing.

International transfers

Some of my service providers, including website hosting, are based outside the UK. Where personal data leaves the UK, I rely on adequacy regulations or on standard contractual clauses, together with appropriate additional safeguards.

How long I keep it

Enquiries are kept for as long as needed to respond and, if we work together, for the length of that work. Client records are then kept for a limited further period, to deal with queries and meet my legal and accounting obligations. Technical website logs are kept only briefly.

Specific retention periods are available on request.

Your rights

You have the right to:

• ask what personal data I hold about you and receive a copy
• have inaccurate data corrected
• ask me to delete data where there is no good reason for me to keep it
• restrict or object to how I use it, including processing based on legitimate interests
• receive data you gave me in a portable format
• withdraw consent at any time, where I relied on consent

There is no charge, and I aim to respond within one month.

If you are unhappy with how I have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk. I would ask you to come to me first, so I have a chance to put it right.

Changes to this policy

I update this policy when what I do with data changes. The date at the top shows when it was last revised, and anything material will be called out here rather than changed quietly.