Suffolk Family Carers: Feedback, every day,
not off the shelf
Suffolk Family Carers wanted stronger feedback skills and a more open culture, with development shaped around their own work. It began with the Management Team, then grew beyond it.
At a glance
- Client
- Suffolk Family Carers
- People
- Management Team, then all staff
- Programme
- Develop your leaders
- Format
- Interactive half-day sessions
- Now
- Delivered by two of their own staff
The work
From one team to the whole organisation.
Practise on real cases
I ran interactive half-day sessions built on cases from the organisation. People practised giving and receiving feedback, spotted defensive reactions and prepared for a real conversation.
Widen it to all staff
The sessions started with the Management Team, then went to all staff.
Hand it over
Then I gave colleagues the materials and guidance to run the sessions themselves, known as train-the-trainer.
50+staff in the sessions
In their words
“She engaged with
clarity, empathy and appropriate challenge.”
Kirsten AldersonCEO, Suffolk Family Carers
“She has … given us the freedom to make the ongoing delivery of the feedback training our own.”
People ManagerSuffolk Family Carers
Organisations I have worked with
Feedback, every day, not off the shelf
Difficult conversations still being put off?
Tell me which ones. In 30 minutes, we’ll know whether I can help.