Last week I completed the Feedback Workshop – Train the Trainer programme at Suffolk Family Carers with Dionne Smith and Helen Prior-Townsend to truly embed the Feedback training in their organisation. After delivering training sessions for both the Management Team and Staff, Dionne and Helen are going to deliver my feedback training to their trustees and future staff members! Recognizing that giving and receiving feedback are such important activities when it comes to building an open culture and aiming for continuous improvement.
Suzy Jackson Head of HR Suffolk Family Carers
Floor delivered some excellent feedback training to our management team, bringing with her professionalism and energy. She invested time to understand our organisational culture and tailor the training to ensure it met our goals.
Floor built great rapport and created a trusting, yet challenging learning environment with a balance of theory and practical.
Her coaching skills, alongside a bit of Dutch directness and humour, made the sessions enjoyable and most importantly, the learning has stuck.
The impact has been so positive that we are rolling it out to all our staff and decided to embed the training in our own organisation by completing a Train the Trainer programme with Floor, enabling two members of our staff to deliver the training in the future.
@DionneSmith, HR Advisor of Suffolk Family Carers
“Floor’s delivery of the Feedback Train the Trainer programme will enable us to embed the great work she kick-started earlier in the year.
She has provided Helen and I with tailored support and materials and given us the freedom to make the ongoing delivery of the feedback training our own.
Floor’s passion, energy and knowledge for the topic is infectious and we look forward to facilitating this training well in to the future.”
Do you want to know more about my approach? Feel free to contact me for a chat! Or want to read more about the value of Feedback? Read my article on the Drama triangle.